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ITIL® Foundation

 

This is a three-day classroom training course designed to assist professionals looking to play a larger role in developing, implementing and managing IT service quality. A higher quality in IT service is crucial in order to deliver better business value.
 
 
Objectives
 
The ITIL® course introduces the concept of the Service Lifecycle. As the course progresses, addition key concepts of each ITIL® function, process and lifecycle stage will be expanded upon. By the end of this course, the participants will be able to identify:
  • The stages and processes within the Service Lifecycle
  • Business value of implementing each process in an organization
  • Objectives and basic concepts related to each process
  • Activities and roles involved in each process
  • Relationship of each process to other processes
  • Terminology, techniques and practical approaches
 
Who Should Attend
 
The ITIL® course is targeted at IT Practitioners including user-interfacing frontline staff, IT Consultants, IT Service Providers and IT Managers who are involved in the developing, designing, managing and delivering of a full range of IT services within their organization. Certification Delegates who successfully complete the course and pass the examination will be granted certification with the ITIL® Foundation under the BCS Certification Scheme. Delegates who do not attain a passing score for the examination would be awarded a Course Attendance Certificate only.
 
 
Course Outline
 
1. The ITIL® Certification Scheme
2. ITIL® Concepts
3. Continuous Service Improvement
4. Service Operation
5. Service Transition
6. Service Design
7. Service Strategy
8. Self-Study and Exam Preparation
 
 
Prerequisite
 
There are no prerequisites to attending the ITIL® Foundation course or for sitting for the ITIL® Foundation certification examination. 

Examination: The duration of the Certification Examination is 60 minutes. It is a closed-book paper containing 40 MCQ (multiple choice questions) with 4 possible choices to select from for each question.

Only one out of the four options is the correct answer. Each of the 40 questions carries 1 mark for the correct answer.

A candidate is expected to answer all questions and must attain a score of 65% (26/40) and above to pass the examination and qualify for ITIL ® certification.

 
 
Duration
 
3 Days
 
 
 
 
All ITIL® courses are offered by BridgingMinds Network Pte Ltd.
ITIL® is a registered trade mark of AXELOS Limited.
 

 

 
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