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ITIL® Intermediate Capability – Planning Protect and Optimization

This course is a five-day classroom training relevant for professionals who play a role in the daily implementation and execution of activities covered under Planning Protection and Optimization in order to deliver business value delivered through quality IT services. This course is a free-standing qualification and is also part of the ITIL® intermediate capability stream, and one of the modules that leads to the ITIL® Expert Certificate in IT Service Management.

 

Objectives

This course and qualification presents a complete overview of Planning Protection and Optimization (PPO) including all its related activities. The course is intended to enable the holders of the certificate to apply PPO practices in resolution and support of the service management lifecycle.

 

Who Should Attend

This course aims at those IT consultants, IT service providers, IT senior managers, IT managers and supervisory staff, IT audit managers, IT security managers, service designers, IT architects who require a deep understanding of related ITIL® processes in order to enhance their role-based capabilities and to contribute to the evolution and improvement of ITIL® processes and services within their organization.

 

Course Outline

  • Introduction to PPO
  • Capacity Management
  • Availability Management
  • IT Service Continuity Management
  • Information Security Management
  • Demand Management
  • Planning, Protection and Optimization Roles and Responsibilities
  • Technology and Implementation Considerations

 

Prerequisite

Candidates wishing to be trained and examined for this qualification must already hold the ITIL® Foundation Certificate in IT Service Management, which must be presented as documentary evidence to gain admission. Candidates who hold the following ITIL® qualifications are also eligible, and similar evidence will be required:

• Earlier ITIL® (V2) Foundation plus Foundation Bridge

• ITIL® Expert Certificate in IT Service Management (achieved via Service Manager or Practitioner bridging routes).

The examination duration is 90 minutes and is a closed-book paper containing 8 scenario-based gradient-scored MCQ (multiple choice questions).

Each question will have 4 possible answer options, one which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks.

A candidate is expected to answer all questions and must attain a score of 70% (28/40) and above to pass the examination and qualify for certification.

 

Duration

5 Days

 

 

All ITIL® courses are offered by BridgingMinds Network Pte Ltd.

ITIL® is a registered trade mark of AXELOS Limited.

 
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