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ITIL® Intermediate – Managing Across The Lifecycle

This course is a five-day classroom training relevant for professionals seeking a deeper insight into the effective and efficient management of IT services throughout the ITIL® service lifecycle. The ITIL® Managing Across the Lifecycle Certificate is a free-standing qualification but is also the final module of the Service Lifecycle and/or Service Capability modules that leads to the ITIL® Expert in IT Service Management.

 

Objectives

This course and qualification presents a complete overview of MALC including all its related activities, concepts and processes.

 

Who Should Attend

This course aims at those IT consultants, IT service providers, IT senior managers, IT managers and supervisory staff, IT audit managers, IT security managers, service designers, IT architects, IT Operations practitioners and any individual who require a business and management level understanding of the ITIL® lifecycle and how it may be implemented to enhance the quality of IT service provision within the organization.

 

Course Outline

  • Introduction to IT Service Management Business and Managerial Issues
  • Management of Strategic Change
  • Risk Management
  • Managing the Planning and Implementation of IT Service Management
  • Understanding Organizational Challenges
  • Service Assessment
  • Understanding Complementary Industry Guidance

 

Prerequisite

Candidates wishing to be trained and examined for this qualification must have:

  • Obtained the ITIL® Foundation Certificate in IT Service - Management which must be presented as documentary evidence to gain admission (2 credits) AND
  • Obtained a further 15 credits as a minimum from a balanced selection of ITIL® Service Lifecycle or Capability qualifications. Documentary evidence must be presented to gain admission to this certification level

 

Duration

5 Days

 

 

 

All ITIL® courses are offered by BridgingMinds Network Pte Ltd.

ITIL® is a registered trade mark of AXELOS Limited.

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